At Kisaan Parivar Mart, we are committed to ensuring customer satisfaction by offering high-quality products and efficient service. While our policies are designed to be customer-friendly, they also aim to maintain fairness and operational efficiency. Below is a detailed guide to our cancellation, return, and refund processes.

1. Order Cancellations

I. Cancellation by Customers

Customers will not be able to cancel their orders under the following circumstances.

II. Cancellation by Kisaan Parivar Mart

Kisaan Parivar Mart reserves the right to cancel orders under certain circumstances, including but not limited to:

• Product Unavailability: If the product is out of stock or discontinued.
• Payment Issues: Non-receipt of payment or payment authorization failure.
• Incorrect Details: Errors in product pricing, description, or promotional offers.
• Serviceable Area: Delivery addresses outside our serviceable locations.

III. Notifications for Cancellations

In the event of a cancellation initiated by Kisaan Parivar Mart, customers will be notified promptly via email or SMS. For pre-paid orders, the refund process will be initiated immediately as per the refund timelines specified below.

2. Returns and Escalations

I. General Return Policy

Returns are generally not accepted unless the product delivered is:

• Defective.
• Damaged during transit.
• Different from what was ordered.

Return requests for valid reasons must be raised within 24 hours of delivery.

II. How to Raise a Return Request

To request a return:

• Email our customer support team at support@kpemart.com with the order details and reason for the return.
• Attach photographs or videos clearly showing the issue with the product.
• Await further instructions from our support team. Escalations will be addressed within 1 to 2 business days.

III. Final Decision on Returns

Kisaan Parivar Mart reserves the sole discretion to approve or reject return requests based on the investigation of the reported issue.

3. Refund Policy

I. Conditions for Refunds

Refunds are processed in the following cases:

• Orders cancelled by Kisaan Parivar Mart.
• Approved return requests due to damaged, defective, or incorrect products.

II. Refund Methods

Refunds will be credited to the original payment method used during the purchase.

III. Refund Timelines

• Credit/Debit Card Payments: Refunds will be processed within 3 to 4 business days.
• UPI/Net Banking Payments: Refunds will be processed within 2 to 4 business days.

IV. Non-Refundable Circumstances

Refunds will not be applicable in the following cases:

• Products returned without prior approval.
• Perishable goods like fruits, vegetables, and dairy that were delivered in good condition.
• Any issues reported beyond the stipulated timeframe of 24 hours from delivery.

4. Special Provisions for Perishable Items

Products categorized as perishable (e.g., fresh produce, dairy products) are non-returnable unless they are delivered in a spoiled or unusable condition.

Issues must be reported within 2 hours of delivery along with photographic evidence.

Updates to the Policy

Kisaan Parivar Mart reserves the right to amend this policy at any time. Customers will be notified of significant changes through email or app notifications.

Customer Support

For any concerns or questions related to cancellations, returns, or refunds, you can reach out to our customer support team:

Email: support@kpemart.com
Corporate Address: Flat No 1002 10th Floor, B Block, Asian Suncity, Forest Dept Colony, Behind Sarath city mall, Kondapur, Hyderabad, Telangana 500084